Exchanges & Returns

We hope you will be absolutely delighted with your new jewellery. If for any reason you are not entirely satisfied with your purchase Mandelbrot Studio is happy to offer an exchange or credit note within 30 days of purchase. Alternatively, we will refund a sale made through this website if it is returned unworn, in perfect condition, and in its original packaging within 14 days of your receipt of the order. Items exempt from both the refund and exchange policies, unless they are found to be faulty, are:

 

Commissioned Pieces
Customized Pieces

 

Should you find a fault with your item, please contact us within 24 hours of receiving your order. Once you have notified us of your faulty item, we will confirm your return in writing. You should then post the item back to us at:

 

M.Jafroudi
Spoorlaan 247,
5038CB
Tilburg, Netherlands